I have been experiencing what I believe to be vapor lock with my 'Zuki DF140 4 stroke for about 2 years. Basically if it is over 90 degrees and you run the engine for a while and then cut it off, wait 20-30 minutes, restart, it will fall on its face under acceleration. Pump up the bulb, starts easily and will run great until it again is shut off. Then same drill again.
The dealer has "fixed" over $400 of problems, none of which cured the vapor lock. The dealer knows nothing of the vapor lock issue. No service bulletin, etc.
But, Suzuki, customer support says they are familiar with the unusual situation and will contact the dealer.
Meanwhile they say that the dealer will not be allowed to fix the problem. Instead a Suzuki factory tech will do so when he is in the area. they advise finding a time in his schedule will probably take a month or so. I am 4 hrs. away from the boat so scheduling will no doubt be a problem.
The the customer support person has been rude, disrespectful and has even yelled at me. He has refused to allow me to speak with anyone else at Suzuki regarding the matter, and says that if it gets fixed it will only be possible by dealing with him.
My entire experience has been extremely customer unfriendly.
I am going to try to hang in and see if the problem can actually be resolved.
I am very dissapointed in Suzuki. I won't be buying more 'Zuki products and am seriously considering trading this one in on a Yamaha. I understand their customer service to be better.
Seems like Zuki would be trying to get and keep customers rather than run them off!
Anyone had this same problem and or have advice on how to resolve?
Sheesh!
The dealer has "fixed" over $400 of problems, none of which cured the vapor lock. The dealer knows nothing of the vapor lock issue. No service bulletin, etc.
But, Suzuki, customer support says they are familiar with the unusual situation and will contact the dealer.
Meanwhile they say that the dealer will not be allowed to fix the problem. Instead a Suzuki factory tech will do so when he is in the area. they advise finding a time in his schedule will probably take a month or so. I am 4 hrs. away from the boat so scheduling will no doubt be a problem.
The the customer support person has been rude, disrespectful and has even yelled at me. He has refused to allow me to speak with anyone else at Suzuki regarding the matter, and says that if it gets fixed it will only be possible by dealing with him.
My entire experience has been extremely customer unfriendly.
I am going to try to hang in and see if the problem can actually be resolved.
I am very dissapointed in Suzuki. I won't be buying more 'Zuki products and am seriously considering trading this one in on a Yamaha. I understand their customer service to be better.
Seems like Zuki would be trying to get and keep customers rather than run them off!
Anyone had this same problem and or have advice on how to resolve?
Sheesh!
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